Emara Ole-Sereni, Nairobi’s premier luxury hotel, is proud to announce its nomination for the prestigious World Travel Awards – Kenya’s Leading Conference Hotel 2025. This recognition underscores Emara Ole-Sereni’s commitment to delivering exceptional conference and event services that cater to […]
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Gifts Novelty and Souvenirs Market by Product, Distribution Channel, and Geography – Forecast and Analysis 2021-2025 by Technavio. Image credit – https://www.prnewswire.com/ The global gifts novelty and souvenirs market size will increase by USD 11.88 billion from 2020 to 2025. […]
The Nairobi National Museum of Kenya is a treasure trove of art and culture nestled in the heart of Nairobi. With its rich history and diverse heritage, this popular museum offers visitors a captivating journey through Kenya’s past and present. […]
Concierge Services Market was valued at USD 334.75 Million in 2021 and will reach USD 496.73 Million by the year 2028, at a CAGR of 5.8%. The demand for concierge services in Kenya is growing. Modern concierges have undergone major […]
Nairobi is an exciting place for couples. Image credit – © diaznash/Pixabay The pastoral Maasai once often visited the region where Nairobi is located. The highland swamp was known to the local Maasai as “enai’robe,” which means “the place of […]
Cancellation Policy
Reservation and Cancellation Policy
Group/individual Reservations that are cancelled or reduced in length of stay, or numbers, are subject to cancellation charges and no-show fees at the discretion of the Hotel and are as follows:
- Please note that our check-in time is 14:00 afternoon and check-out time is 10:00am
- For any early check-in, a reservation should be pre-booked a day before at an overnight rate.
- The hotel reserves the right to charge for the full day stay in the event of an early departure unless the reservation is amended one day prior to the date of arrival.
- In case of a no-show, 100% charges are applicable based on one night's value.
- Any guaranteed reservation cancellation received less than 48hrs prior to arrival, will be subject to a one night room charge.
- All requests are subject to availability.