A Unique Setting
Good Services Make Great Experiences
Concierge Services
The natural beauty of Nairobi inspires adventure. Explore exciting private or group safaris from Nairobi. Enjoy recommendations for flea markets and events in Nairobi. Experience the local culture and nightlife in Nairobi. Anything is possible. From making travel arrangements for our guests to airport transfers, car rentals and more, our concierge offers personalized services, tailored to all your needs and customized to every last detail. So, you can focus on having the most fulfilling time doing what you love in the most wonderful corners of Nairobi.
Travel Desk
Your Hassle-free Adventures
We are proud of delivering solutions to all your travel requests, no matter what they are. We are your one-stop solution whether you want to book a safe car, air tickets, excursions, safaris, or exotic experiences in Nairobi, Kenya. Our knowledge of restaurants, clubs and locations comes from real, on-the-road experiences that we have built over decades of contact with guests and local guides. Our luxury concierge services offer all the elements that really make a difference in your journey.
GIFT SHOP
The top hotels in Nairobi offer stylish accommodations, high-tech services and delectable restaurants, but an extraordinary on-site gift shop is a much rarer find. Located on the ground floor in the reception lobby, the gift shop at Emara Ole Sereni is packed with treasures for last-minute gifts or to take home a special piece of Africa.
Our gift shop gives travelers the opportunity to source unique décor elements, exceptional African artifacts and jewelry, the most sought-after souvenirs and more – all in the comfort of your hotel. Every piece and collectible serves not only to remind guests of their stay at Emara Ole Sereni but also adds stylish African touches to their homes and wardrobes.
Cancellation Policy
Group/individual Reservations that are cancelled or reduced in length of stay, or numbers, are subject to cancellation charges and no-show fees at the discretion of the Hotel and are as follows:
- Any rooms booked and cancelled or reduced in number between 21 days prior to arrival will be charged a 50% cancellation fee on the first night.
- Any rooms booked and cancelled or reduced in number between 14 days prior to arrival will be charged a 75% on the first night.
- In case of cancellation within 72 hours from noon to the date of accommodation, or in case of no-show – 100% of the net value of booking for a maximum of two nights.