When people think of rooftop experiences in Nairobi, most think about restaurants and bars. But tucked away at Emara Ole-Sereni is a hidden luxury that many guests fall in love with the moment they arrive — the heated rooftop pool […]
Experiences in Nairobi
What Nairobi is known for? Kenya’s main city, Nairobi, is a thriving city with a diverse population, a wealth of tourist attractions, and a rich cultural legacy. Nairobi provides attractions for all kinds of tourists, including vast national parks and […]
Cancellation Policy
Reservation and Cancellation Policy
Group/individual Reservations that are cancelled or reduced in length of stay, or numbers, are subject to cancellation charges and no-show fees at the discretion of the Hotel and are as follows:
- Please note that our check-in time is 14:00 afternoon and check-out time is 10:00am
- For any early check-in, a reservation should be pre-booked a day before at an overnight rate.
- The hotel reserves the right to charge for the full day stay in the event of an early departure unless the reservation is amended one day prior to the date of arrival.
- In case of a no-show, 100% charges are applicable based on one night's value.
- Any guaranteed reservation cancellation received less than 48hrs prior to arrival, will be subject to a one night room charge.
- All requests are subject to availability.